Chubb life insurance portal

Description

Chubb had a life insurance quote portal, which they inherited from a previous company, however users had complained that it wasn't easy to understand and navigate through, it couldn't be used on a mobile and they required this portal to work in harmony with their existing CRM, which was supplied by Bravura.

Problem statement

As a user I want to get a quote and or buy life insurance whilst on the go. I need to be able to save my progress, in case I don't have the required information on hand, therefore I would like to be able to continue my application process if possible on my own PC/Mac. 

Business requirements

1. Track users progress
2. User needs to be eligible - NZ/AU resident
3. Basic personal details
   • Name
   • Date of birth
   • Gender - M/F
   • Smoking status - Y/N
4. Cover and premium options - get quote
   • Cover type
   • Amount options - low / med / high
   • Standard premium per cover amount
   • Frequency - fortnightly / monthly / yearly
5. Terms & conditions - acceptance
6. Additional personal details - for a client record
   • Email
   • Mobile
   • Title 
   • Other details provide earlier will be auto populated
7. User to provide if they already have cover
8. View underwriting decision presenting options:
   • Cover
   • Premiums per frequency
   • Loadings
   • Exclusions
9. User needs to:
   • Adjust cover amount down (via slider or input)
   • Adjust the frequency
10. User should be presented with the option to buy this cover
11. If the Underwriting decision
    • Requires medical - user will be directed to medical info lookup
    
12. If required complete medical consent (iFrame)
13. Cover summary
    
14. Provide payment details
    
15. Application confirmed