Financial Hardship wizard

Bravura Solutions – Financial Hardship Wizard Overview

The Financial Hardship Wizard by Bravura Solutions is a digital, self-service tool designed to support financial institutions in providing seamless, compliant, and empathetic assistance to customers experiencing financial difficulties. As part of Bravura's suite of digital engagement and wealth management solutions, the wizard automates and simplifies the hardship request process while maintaining regulatory compliance and enhancing the customer experience.

Purpose

• Empower customers to communicate their financial struggles through a guided digital experience.

• Help financial providers using Bravura’s technology to deliver tailored hardship assistance at scale.

• Ensure alignment with legal and industry obligations in hardship assessments, including consumer protection standards.

Key Features

1. Intelligent Guided Workflow
   Bravura’s wizard uses a responsive questionnaire to gather:

   • Type and reason for hardship (e.g., unemployment, medical expenses, market volatility).

   • Current income, liabilities, and household situation.

   • Duration and impact of hardship.

2. Seamless Document Upload & Management
   Integrated with Bravura’s enterprise platform, users can securely upload supporting documentation like pay slips, medical bills, or termination notices.

3. Real-Time Eligibility Checks
   The wizard applies business rules and policy configurations to determine eligibility for:

   • Payment deferrals

   • Loan restructures

   • Fee waivers

   • Government-supported programs

4. Personalized Outcomes & Digital Submissions
   Based on customer data and institution rules, the wizard offers:

   • Tailored recommendations

   • Next steps or direct submission to Bravura’s back-office processing

   • The option to schedule a call or request a callback

5. Modular & Configurable Design
   Built on Bravura’s low-code platform, the wizard is:

   • Easily customizable for different financial products (e.g. mortgages, superannuation, pensions).

   • Localized and branded to match institutional needs.

6. Security & Compliance by Design
   Following Bravura's enterprise-grade standards, the wizard ensures:

   • Data encryption

   • Secure authentication

   • Audit trails and compliance monitoring

Customer Benefits

• Access support anytime, from any device.

• Avoid lengthy phone calls or branch visits.

• Gain transparency on available help with empathy-driven UX.

Institutional Benefits

• Reduce operational load on customer service teams.

• Automate decisioning while staying compliant.

• Strengthen customer trust during difficult financial times.